How do I contact support?

Email

Write to [email protected]. For anything about your account or a purchase, send it from the address on your account so we can act on it without extra checks. If you see a chat bubble in the corner of the site, that reaches us too; email is the surest route.

What to include

• The email on your account.
• What you were trying to do and the page you were on.
• What happened instead, with a screenshot if you have one.
• Roughly when it happened.

What never to send

• Client-confidential or privileged material. Describe the problem with sanitised or hypothetical facts.
• Passwords. We will never ask for one.

Privacy requests

To access, correct, export, or delete your data, email [email protected] from the address on your account, or tell us which address the request concerns. There is no self-service export or deletion; every request is handled by a person. We respond within 30 days, extendable by 60 for complex requests with notice, and we may send a code to the address concerned to confirm it is you. We do not ask for identity documents by default.

Disputing an AI score or asking about AI processing

Tell us the lesson and what you submitted. A human reviews it and answers.

Who you are dealing with

Trazomo is operated by Orchestrate IQ, LLC, Elmhurst, Illinois, USA. Payments are handled by Creem as merchant of record; see How do I buy, and where is my receipt?. The full details are in the Terms and the Privacy Policy.